1: Are you a trading company or a manufacturer?
Yes, a trading company. Can provide you with one-stop automated procurement.
2: Do you have any inventory? Or do you need to purchase from other suppliers?
We have stored a lot of goods for sale. RTS is our advantage as we have our own warehouse.
3: Is there an engineer available to provide technical support?
Of course, we do. Our technical team can help you choose PLCs, touch screens, servo motors, low-voltage products, and software. If you need any assistance, you can contact us directly.
4: Do you provide 100% original and new products?
Yes. No counterfeit, no refurbishment! Only new original!
5: Do you sell outdated or discontinued products? Even very old products?
If there is an upgraded model that can be replaced, we will recommend that you use a new model;
If the product you are looking for does not have a replacement model, we will provide you with old parts that have been tested to be functional and intact, and tell you the truth.
6: How about customs duties and handling fees?
For all customer orders, we do not charge a handling fee, even for one product. When the product arrives at the local customs, if customs duties are imposed on the product, we will not bear any customs duties or import taxes.
7: What is your delivery time?
If the goods are in stock, it usually takes 2-3 working days. If the quantity is large, it will take 5-7 working days after receiving payment. If it is not a common or special product, it always takes 3-4 weeks or 6-8 weeks to order.
8: Do you have any samples? Is it free or extra?
No. Sorry, we don't have any samples.
9: What are your payment terms?
TT, WEST UNION and MoneyGram (100% in advance if the goods are in stock; 30% in advance if the goods are ordered for delivery, and the balance shall be paid before shipment)